“we’ve kind of gone from ‘customer is always right’ to ‘no, the customer’s probably wrong, and they’re probably trying to pull a fast one on us, and we need to be as defensive as possible.’”
—John Sills
The customer is always...wrong?
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“we’ve kind of gone from ‘customer is always right’ to ‘no, the customer’s probably wrong, and they’re probably trying to pull a fast one on us, and we need to be as defensive as possible.’”
—John Sills